We are committed to protecting and respecting your privacy. This notice sets out key information regarding JoshuaJulian.co.uk and how any personal data you provide to us will be processed. For all other information regarding our services, please refer to our Terms & Conditions.
If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing enquiries@JoshuaJulian.co.uk or writing to us at Joshua Julian Ltd.
The JoshuaJulian.co.uk website is owned and run by Joshua Julian Ltd. The term "our online services" refers to JoshuaJulian.co.uk, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, YouTube, Twitter, Google+ and any other websites or apps we own or run from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.
For the purpose of the General Data Protection Regulation (the “GDPR”), the data controllers for any personal information we hold about you are
Joshua Julian Ltd
Willow Tree Cottage
We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.JoshuaJulian.co.uk). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases or JoshuaJulian.co.uk post, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.
Your personal data will be processed by Joshua Julian Ltd, as the data controller, and may also be processed by other Group companies acting under our instructions.
We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers and some Group companies may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.JoshuaJulian.co.uk are retained in accordance with local tax law, while those data used to send you our marketing communications are retained until you ask to be unsubscribed.
Under the Law, you have the right to:
You can exercise these rights at any time by emailing enquiries@JoshuaJulian.co.uk or writing to the Privacy Team at Joshua Julian Ltd, Willow Tree Cottage, Chapel Lane, Chipping Norton, OX7 5YN.
If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction.
Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.
The JoshuaJulian.co.uk website is owned and run by Joshua Julian Ltd. For the purpose of the Data Protection Act and the General Data Protection Regulation (the “GDPR” Law), the data controller for any personal data we hold about you is Joshua Julian Ltd (referred to here as "we", "our", "us").
We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.JoshuaJulian.co.uk:
We collect and process your personal data for the following purposes:
Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:
Our use of your data. Our legal basis for processing.
Your personal data will be processed by the internal staff of Joshua Julian Ltd who have been specifically trained and authorized for this processing. In carrying out the processing, the data may also be transmitted to companies belonging to Joshua Julian Ltd.
Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by Joshua Julian Ltd and under our control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specializing in IT and telematics services; couriers; companies that carry out marketing activities, including social media organizations; companies specializing in market research and data processing; companies offering contact center services; companies providing publishing and distribution services.
Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow Joshua Julian Ltd to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
Some of the third parties listed in the previous paragraph 'Who will process your data?' may be located in countries outside the European Union that nevertheless offer an adequate level of data protection as offering adequate levels of protection will be performed only:
We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.
Your personal data are retained in accordance with the following criteria: When you have purchased goods from www.Plein.com, we will retain the billing data until the end of the relevant accounting period.
When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;
When you provide us with personal data in order to use the services of www.JoshuaJulian.co.uk, such as marketing communications, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service;
When we use your personal data and browsing history to analyze your behavior in order to customize the website and to show you personalized sales offers, we will keep the data for analytical purposes until you ask us to delete it;
When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.
When you contact our Customer Care team, we will keep any additional personal data you provide that is specific to your enquiry for as long as you remain an active customer of www.JoshuaJulian.co.uk..
When you contact our Customer Care team, we might keep the call recording up to 3 Moths. Credit card details are not recorded as part of the call.
You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).
If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.
If we do hold data about you we will:
You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.
If you have given us your consent to use your personal data for marketing, you have the right to withdraw your consent at any time by calling our Customer Care team, clicking "unsubscribe" on a marketing email. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.
You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.
You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to cease processing promptly and to delete your personal data.
You have the right to receive a copy of your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can transfer your data directly to a third party indicated by you.
To exercise any of these rights, you can sign in to your account, contact our Customer Care team at firstname.lastname@example.org, write to our Privacy Team at Joshua Julian Ltd..
To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.
We protect your personal data with specific technical and organizational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.
In particular, we use security measures that guarantee: encryption or pseudonymization of your data; the confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Joshua Julian Ltd undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of processing.
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
When you use our services:
If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organizations listed in the section called "who we will share your personal information with".
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
Tracking how our online services are used:
If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.
Comments and reviews submitted to our online services:
If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.
For information on how we may market to you, please read the section called "marketing opt-in and opt-out provisions".
From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organizations: (i) data processing companies, mailing houses and other third party suppliers working on our Group's behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organizations; (v) regulatory bodies, government and enforcement agencies, such as the police.
Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organization asking for it.
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.
When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.
We offer you the chance to receive news and updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.
We, or our third-party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.
Marketing communications you subscribe to will only be sent by our Group.
You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe or by email at email@example.com.
If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These covers storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.
If you require more information, please contact our privacy team at firstname.lastname@example.org.
Joshua Julian Ltd is registered in the United Kingdom.
willow tree cottage
company no. 11441582
pages of this web site contain material protected by copyright and may not be reproduced in whole or part without the prior written authorisation of Joshua Julian Ltd. © 2018 Joshua Julian Ltd.
Joshua Julian is a registered trademark of Joshua Julian Ltd.
we all share a common love and care to protect our beautiful planet for future generations. at Joshua Julian, we believe it is our responsibility and burden, not our clients.
we are extremely proud of the work we have done so far, but there is always more that can be done to further our goal of being a truly sustainable luxury brand.
as the crafters of bespoke products, we are the ones with true control over the impact our items can or cannot create. some of the current practices we have in place are:
local manufacture and components where possible.
investing heavily in sustainable product and material development.
encouraging quality over quantity.
providing LIFETIME ASSURANCE on every item.
extending product longevity with AFTERCARE.
the most sustainable and certified wood for our hand-crafted hangers.
together we can make a difference, thank you.
the wellbeing of our clients and employees remains our absolute priority, and we are working hard to ensure our employees and clients are kept as safe as possible.
we are therefore introducing a number of important processes to follow during all customer appointments, in accordance with the respective guidance and recommendations published by the UK Government to manage the risk of covid-19.
we will continue to monitor the guidelines and advice published from all relevant administrations and health authorities.
some of the measures we action during our customer appointments include:
we have actioned all these measures to ensure that we are providing this service at all times in order to protect our staff and clients.
our team will continue to respect these very strict social distancing, cleaning and hygiene procedures.
We look forward to sharing our luxury design and fitting process with you under these new guidelines.
Thank you for respecting and understanding our new procedures.